Your Payment Could Not Be Processed at This Time

Payment Declined

Troubleshooting a declined payment or mistake when purchasing with a credit card or PayPal business relationship

Written by Pravina Chetty
Updated over a week ago

Credit card declined

We know how frustrating this can exist! So permit'south become over this together. There are a number of reasons why your payment with a credit card may non go through:

• There was an error in inputting your credit carte data

• Credit limit is reached / credit is insufficient on your account

• The card may exist expired or not yet activated for online purchases

• The credit carte provider may accept put restrictions on the card (which they sometimes do for online foreign transactions)

• Spider web browser cookies
  

To overcome any of these challenges delight follow these steps:

1. Endeavor using a dissimilar browser to make the buy. 9/10 times an incognito browser works. Try opening an incognito/private browser on your web browser and try purchasing at that place instead.

2. Double-cheque the credit card information you entered on the checkout page to make 100% sure it'southward right. Pay extra attention to: Credit carte number, Expiration engagement & CVV number.

3. Check your credit rest/bank argument if you have plenty money to brand the transaction.

4. The higher up steps don't work? Please contact your bank/credit card provider to verify if there are whatever issues with your card.

5. If even your banking concern cannot assistance and you think in that location might exist something wrong with our checkout, please contact our Customer Support and we'll become back to y'all as before long equally possible! (Note: delight add as much information equally possible explaining the situation. Screenshots are extremely helpful.)

Your PayPal payment was declined?

There could be several unlike reasons why you're seeing an error message or why your payment won't go through.

If your debit or credit card was declined, check to see if:

Your carte has expired or out of appointment—if the menu y'all have on file doesn't have your electric current billing address or is expired information technology will be declined. You can update your card information in your PayPal account.

You need to confirm your card—your card may need to go through a confirmation process. Please note if at that place's no "confirm credit card" link on your card details page within your PayPal Wallet, y'all don't demand to consummate this step.

Your card company or bank has more data—if the above steps don't solve the effect, you can phone call your credit carte du jour company to identify the problem. To protect your privacy, your debit or credit card company or carte du jour issuer doesn't tell PayPal why your card was declined. If you tin can even so utilise your card, please try your transaction again.

If your payment won't procedure with your banking company account or y'all're still having problems with your card, try:

• Changing your payment method at checkout. If you only take one payment method linked to your PayPal business relationship, you lot'll need to add another payment method before y'all tin practise this. You can add a credit or debit card or add your banking concern account. Both options are quick and easy and volition give you more flexibility at checkout.

• Confirming your recipient'south email address or phone number is entered correctly. Make sure the recipient has finished registering for their PayPal account past confirming their information. A payment volition neglect if they haven't completed this process.

*Source: www.paypal.com

Are you trying to pay with Paypal Balance?

Delight note that we do non accept Paypal Balance payments.

Not sure if the payment went through?

Whenever y'all're not sure if the payment did go through, please bank check your banking concern statement. If you don't see a recent transaction to Mindvalley on your online banking statement - this ways y'all were not charged.

If you did not become a successful transaction message or any email from the states with information well-nigh the plan you have just purchased, it means:

• Either that the email address that yous filled up in the payment grade is misspelled. Read more than on what to do in that case here.

• Or that the payment couldn't exist processed and did not go through and so y'all take not been charged. This besides means that yous don't have admission to your program yet.

Error 500 - lodge processing

If you lot're encountering this fault, almost likely, our payment system is down right at present. We are truly sorry for the inconvenience.

Before you endeavor to purchase again,

• Check if yous were not charged on your bank statement

• Articulate your cookies and cache in your browser

• Endeavour to repeat the transaction subsequently 24 hours

If you all the same run across the aforementioned fault, you can contact our Customer Support. Tell the states more than about:

• What was the fault bulletin y'all saw? (Screenshots requite bonus points!)

• What steps accept you already taken?

• What device are you using (laptop, telephone, tablet, etc.)? Which brand and model?

• What operating system are you lot using? What internet browser are you using to login? That's all! We'll be sure to assist y'all in any situation.

If you take a payment plan or subscription & nosotros are unable to charge you

If you have a subscription or a payment programme and nosotros are unable to charge your credit card or Paypal business relationship for whatever reason, our system volition re-attempt to charge your account or card multiple times on sequent days. You volition also receive notifications to your email accost if the attempts were not successful. When the last attempt by our payment system to charge yous is unsuccessful, access to your subscription or program volition be removed.

• If you take a subscription and would similar to resubscribe to the service, delight simply purchase the subscription once more.

• If yous take a payment plan and your final payment is declined by our organisation or your plan access is removed, delight contact our customer support by clicking the support widget at the bottom correct corner of the folio. Please draw the situation and our agents will get back to y'all soon with a solution.

  To contact Mindvalley's Customer Support team direct, please visit this page: HERE and click on any of the Contact Us links.

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Source: https://faqs.mindvalley.com/en/articles/2516534-payment-declined

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